Frequently Asked Question About The Best Cleaning Service In Apex, NC

A: When interviewing any cleaning service, here are a few important questions to ask:

• Are you insured if something is damaged in my home? Specifically, do you have liability insurance? May I see a copy of your insurance certificate?
• Do you carry worker’s compensation insurance if someone is injured in my home? (If the cleaning service isn’t insured, you may be held liable for an injury.)
• Are you bonded in the event of theft?
• Will employees or independent contractors clean my home?
• What does your pre-employment screening consist of? Do you perform criminal background checks on all employees?
• Who’ll be cleaning my house? An individual or a team?
• Do all of your employees speak and read English fluently?
• How do you train your employees? Do you have a formal training program?
• Do you provide a satisfaction guarantee with your services?

A: Unfortunately, even the most experienced and conscientious cleaning professionals will have an accident at some time. We want you to know that we’ll always be honest with you when something in your home is damaged or broken. We don’t punish or fire team members for breakage, and we don’t require them to pay for anything that’s damaged or broken. Our team members have no reason to hide anything that’s damaged while cleaning. Instead, your team leader will leave you a note of apology, and we’ll follow up with a call to discuss replacement or compensation for the broken item.

A: We ask you to check with all family members. However, if the missing item isn’t found (or if the disappearance is obvious), call us immediately. We’ll check with the team members who cleaned your home to see if any of them may have seen it. If the item cannot be located, we’ll encourage you to report the matter to the police immediately, and we’ll cooperate with any investigation fully until the matter has been resolved.

Please keep in mind that we’ll maintain strict neutrality throughout any investigation. This means that we’ll take the matter seriously and cooperate fully with the police investigation; we’ll treat all of our team members as innocent until proven otherwise. Of course, it’s not unreasonable for you to suspend service or ask for a different team until the matter is resolved to your satisfaction. Fortunately, with good hiring practices and thorough background checks, we do everything we can to minimize the likelihood that you’ll ever face a real case of theft from your home.

A: Barring absence because of illness or vacation, your team leader will be the same every time we visit your home. And, in all likelihood, the team will be familiar to you as well after a few visits. Of course, we juggle our teams from time to time due to absences or cross-training purposes, but mostly, we try to keep our teams as stable as possible.

A: If you use a reputable, well-run professional service, they’ll carry worker’s compensation insurance. States require businesses to carry this coverage when there are a certain number of employees. Even if the service uses independent contractors, they are still required to carry worker’s compensation insurance. If they don’t carry worker’s compensation insurance or you have an individual cleaning your home and there is an injury, you may be held liable for the injuries.

A: Most of our team members are pet owners and are experienced in dealing with most dogs and cats while cleaning. However, if you have a pet that needs special consideration, please let us know beforehand. 

If you have an intimidating dog, you will need to make arrangements to secure them before the team arrives. Let us know if any animals may try to escape quickly if a door is opened.

Finally, if you have a pet with special needs or that makes a mess, please make arrangements to control these occurrences. To keep our equipment clean and our employees healthy, we don’t require our team members to clean up after pets.

A: We don’t charge a lockout fee if you forget we’re coming, and we don’t charge a cancellation fee if you need to skip a cleaning, either. We will work with you to reschedule as quickly as possible. Of course, if you have provided us with a key or garage door combination to your home (and roughly 70% of our clients do), we’ll clean your home even if you aren’t there. We’ll call you later to make payment arrangements.

A: We want you to be happy with our service, and if we ever fail to deliver as promised, we want to hear from you immediately so that we can make things right. Your honest feedback helps us to get better at what we do. If you’re pleased with our work, tell your friends. If not, please tell us.